Teams at PLAY NORTH

Serve as the Portuguese voice for Vincino.pt: write and proofread website, blog, promotional and CRM content; create SEO-optimized copy; support CRM campaign setup, QA and scheduling; manage CMS pages and Google Ads copy; ensure regulatory compliance and collaborate with CRM, Design, Product and Country teams to drive player acquisition and retention.

Provide fast and accurate customer support through various channels. Assist in managing player accounts and support tasks. Work flexible shifts in a 24/7 environment.

Lead and optimize the end-to-end KYC and onboarding journey, define and track KPIs, improve completion and document acceptance rates, manage IDV/onboarding vendors, build performance dashboards, coach analysts, and provide oversight on complex or high-risk cases.