Teams at Platzi

Manage and grow enterprise SaaS accounts by securing renewals, reducing churn, identifying upsell opportunities, and protecting long-term client relationships. Conduct structured executive meetings, understand customer needs, resolve issues proactively, develop account plans, and collaborate with sales, marketing, and product teams to improve retention, satisfaction, and revenue growth.

Generate enterprise B2B pipeline through outbound prospecting and qualification, engage senior stakeholders, schedule qualified meetings for Account Executives, maintain CRM data, use multi-channel outreach, and collaborate with Sales, Marketing, and RevOps to meet pipeline and meeting targets.

Guide enterprise clients through Platzi Learn implementation from onboarding to results. Build and review AI-generated courses, ensuring content quality, pedagogical structure, clarity, and strong student experiences. Translate client business needs into platform decisions, communicate feedback to internal teams, identify implementation friction, and train client content teams to operate independently.