Teams at Platform9

Provide technical support and troubleshooting for enterprise OpenStack and Kubernetes environments, manage escalations via portal/video, maintain documentation, train customers, and contribute to automation and process improvements while meeting SLAs.

The Migration Support Engineer will provide L1/L1.5 cloud support, troubleshoot VM migration issues across OpenStack and Kubernetes, and improve operational processes while engaging with customers.

Lead customer success outcomes for an enterprise B2B SaaS portfolio: drive adoption, health, retention, renewals, and scaled success motions. Build operating models, playbooks, dashboards, and cross-functional processes; mentor the team and manage success-related projects and executive reporting.