Teams at Planful

Manage highly available SaaS and cloud applications across geographically distributed data centers. Monitor availability, scalability, and uptime; support Windows and Linux systems; perform release deployments; troubleshoot network and connectivity issues; manage incidents and service requests; coordinate incident calls; and follow ITIL service management processes in a 24x7 rotating shift environment.

Create and maintain customer-facing learning content, including course guides, slide decks, quizzes, certification assessments, and hands-on labs. Translate complex Planful product workflows and releases into clear educational materials, collaborate with subject matter experts and product managers, support NASBA CPE-accredited courses, and use AI tools to accelerate course development. The role may also involve delivering webinars and office hours.

Generate qualified sales pipeline through outbound prospecting, phone conversations, and opportunity qualification. Identify finance users’ pain points, connect customer needs to Planful’s SaaS solutions, collaborate with Account Executives, achieve quarterly quotas, document call notes, and maintain customer records in Salesforce. The role is hybrid in Austin and requires strong communication, organization, initiative, and an interest in technology sales.