Teams at Pivotal Software, Inc.

Provide technical support for VMware products by diagnosing, reproducing, troubleshooting, and resolving customer issues through phone, email, and Webex. Follow up with customers, escalate cases appropriately, document solutions in knowledge-base articles, and collaborate with technical support teams. The role requires customer service, communication, logical problem-solving, technical aptitude, familiarity with operating systems and infrastructure technologies, and availability for 24/7 shift work.

Develop product positioning, messaging, campaigns, and go-to-market content for VMware’s cloud-native applications portfolio. Create web, blog, social, presentation, video, case study, demo, and training materials. Evangelize products to customers, analysts, press, executives, and partners, while delivering sales enablement training and collaborating cross-functionally across VMware.

Lead and develop robust, scalable networking applications for VMware NSX using Java, Python, distributed systems, and open-source technologies. Design high-volume systems, contribute to cross-functional engineering projects, uphold development standards, mentor engineers, and address complex networking, virtualization, security, and customer use cases.