Teams at PitchBook

Provide Tier 1 customer support via phone, email, and chat; troubleshoot issues, document interactions in Salesforce, meet contact volume and quality goals, collaborate with global teams, and surface customer pain points to inform product improvements.

Generate qualified outbound opportunities within a fixed book of accounts, conduct discovery and qualification, collaborate with Account Managers/BDRs, maintain Salesforce records, use sales tools to craft outreach, meet pipeline quotas, and support account growth through research and coordinated strategies.

Prospect and qualify opportunities within a fixed book, drive outbound outreach and inbound follow-up, conduct discovery calls, create qualified pipeline for Account Managers, maintain Salesforce records, use sales tools to tailor messaging, and collaborate to grow accounts.