Teams at Pirros

Own manual QA for web product releases: create and run test plans, perform functional/exploratory/integration/end-to-end testing, validate fixes, document bugs, and improve QA processes.

Manage post-sale relationships for a B2B SaaS product: onboard, train, drive adoption, monitor account health, identify churn risk, support renewals and expansions, and relay customer feedback to Product and leadership. Act as trusted advisor and cross-functional advocate to resolve issues and turn customers into advocates.