Teams at Pinnacle Bank

Provide inbound customer service and technical support for online banking via phone, chat, and email. Resolve account inquiries, debit card and overdraft issues, assist with online/mobile banking, update customer records, recommend products, and follow bank policies. Work flexible hours including weekends and support other department duties as assigned.

Researches and corrects non-post items for DDA, SAV, SDB, and LAS accounts; reviews business deposits and exception reports; places Reg CC holds; performs CIP, TIN, external transfer reviews, and account maintenance; verifies stop payments and 1099 inputs; provides customer service via phone, email, and in person. Duties rotate and require accuracy, multitasking, and meeting deadlines.

Originates loans, develops customer relationships, reviews applications, and ensures proper documentation for mortgage loans.