Teams at Pilotfiber

Manage channel partner requests including deal registration, quotes, and service orders; coordinate with Sales Engineering, Network Engineering, Service Delivery, and Finance; maintain CRM and sales data accuracy; track partner commissions; distribute sales collateral; and represent the channel team at industry events as needed.

Manage customer onboarding from sales handoff to activation, coordinate cross-functional teams, handle escalations, drive retention and upsell, maintain customer data, and propose CX improvements.

Provide high-level executive support to the CEO and Leadership team, drive strategic planning and meeting execution, manage corporate governance and cross-functional projects, implement workflows and automations, handle administrative tasks (calendars, travel, expenses, presentations), and support operational excellence and process improvements across the company.