Teams at Pilotfiber

Serve as primary project manager for Real Estate New Build projects, coordinating surveys, access agreements, COIs, and stakeholder communications. Maintain and QA Salesforce data, support account managers and sales teams with research, lead qualification, broker program administration, and administrative tasks to ensure smooth project handoffs and ongoing building onboarding.

Manage channel partner requests including deal registration, quotes, and service orders; coordinate with Sales Engineering, Network Engineering, Service Delivery, and Finance; maintain CRM and sales data accuracy; track partner commissions; distribute sales collateral; and represent the channel team at industry events as needed.

Manage customer onboarding from sales handoff to activation, coordinate cross-functional teams, handle escalations, drive retention and upsell, maintain customer data, and propose CX improvements.