Teams at PIB Group

Conduct outbound calls to warm leads, present products and services, handle objections, close sales, and meet daily and monthly revenue targets. The role requires building rapport quickly over the phone, tailoring sales approaches, delivering excellent customer experiences, and maintaining resilience, organisation, and time-management skills in a fast-paced contact-centre environment.

Leads the B2C sales and retention function, managing sales teams and team leaders to achieve revenue, service, quality, and compliance targets. Responsibilities include coaching, performance management, recruitment, resource planning, customer outcome improvement, process optimization, campaign collaboration, quality assurance review, and continuous improvement while meeting FCA and Consumer Duty requirements.

Responsible for developing new business opportunities, identifying prospective customers, and supporting revenue growth. The job description provides no further details.