Teams at PIB Group

Sell landlord insurance through inbound and outbound calls, convert warm leads, renew policies, retain existing customers, and generate additional revenue. Build strong customer relationships, understand needs, meet sales and quality targets, accurately record activity and customer information, and contribute to team goals in a fast-paced, regulated insurance environment.

Lead B2B lettings sales teams across the UK, driving customer acquisition, retention, product uptake, revenue growth, and target achievement. Manage pipelines and performance reporting, develop sales and marketing campaigns, coach and hold team members accountable, strengthen customer relationships, improve service quality, and ensure FCA and internal regulatory compliance.

Collects overdue insurance policy payments, manages debt queries, conducts outbound calls, protects client money under CASS 5 rules, meets KPIs, supports audits, collaborates with stakeholders, and contributes to process improvements and ad hoc projects.