Teams at PhoenixTeam

Owns product strategy, roadmap, backlog, requirements, pilots, launches, adoption, and measurement for Salesforce Agentforce and Data Cloud/Data 360. Partners with business, architecture, data, engineering, security, privacy, legal, and operations teams to define trusted data, AI-agent functionality, governance, evaluation criteria, and measurable business outcomes. Leads prioritization, release planning, testing, launch readiness, and continuous improvement for enterprise AI and CRM platform capabilities.

Leads solution-focused discovery and translates business requirements into technical solution designs spanning data, integrations, automation, APIs, low-code, and AI. Maintains traceability across requirements, prototypes, testing, and user acceptance; evaluates feasibility, scalability, security, accessibility, and operational fit. Produces solution diagrams, data flows, integration requirements, validation rules, and implementation guidance while collaborating with business and technical stakeholders on a federal modernization program.

Supports Department of the Interior modernization by analyzing workflows and technology solutions, using AI tools for discovery and documentation, creating SOPs and training materials, assisting with prototyping and testing, collecting user feedback, and enabling adoption. The role also maintains traceability, version control, accessibility compliance, and alignment between delivered solutions and user-facing materials.