Teams at Phoenix Senior Living

Manages business office operations, payroll preparation, records and filing systems, supplies, budgets, administrative processes, and office efficiency. Supervises administrative staff through recruiting, onboarding, coaching, evaluations, and performance management. Establishes procedures, monitors results, supports process improvement, and maintains financial and operational controls for the community.

Supports senior living community sales and marketing efforts by maintaining CRM prospect records, generating leads, coordinating sales reporting, and helping achieve occupancy goals. Manages resident move-in processes, including paperwork, administrative files, agreements, welcome packets, orientations, and coordination with families and internal teams. Maintains model apartments, answers calls, schedules activities, and helps ensure smooth resident transitions while providing professional customer service.

Manages business office operations, payroll preparation, records, supplies, office systems, staffing, training, performance management, and administrative procedures. Oversees budgets, analyzes variances, implements corrective actions, maintains financial and HR processes, and supports operational efficiency while reporting to the Executive Director.