Teams at Phoenix Innovations LLC

Provide middle-office support for derivatives and public market fixed income trading, managing post-trade lifecycle, ensuring accurate derivative data in internal systems, coordinating with front office and third-party providers (including BlackRock Aladdin), supporting onboarding, regulatory compliance, risk/control processes, and driving process improvements and integrations for acquisitions and new business lines.

Own end-to-end payroll for pension, annuity and ARF customers, ensuring accurate, compliant payments and reporting. Resolve complex PAYE/Revenue queries, perform manual tax calculations, reconcile with Finance, drive process improvements, support projects and train stakeholders.

Lead end-to-end customer experience and commercial performance for Saving for Retirement. Translate strategy into measurable CX outcomes, optimise journeys and propositions, use insight and data to drive growth, retention and lifetime value, provide governance and senior challenge, influence investment decisions, and lead complex cross-functional delivery with Product, Digital, Operations, Risk and Legal.