Teams at Phoenix Heart PLLC

Obtain prior authorizations and referrals, verify insurance eligibility and benefits, update patient accounts and EMR, scan and document insurance paperwork, support billing, communicate with providers, patients, and staff, and assist with training.

Manage and collect outstanding patient insurance balances by auditing accounts, researching denials and appeals, correcting and resubmitting claims, reconciling refunds, communicating with insurers and patients, updating insurance/demographic data, and documenting all interactions while maintaining HIPAA compliance.

Provide front desk support for patient intake and check-out, manage high-volume calls and scheduling, verify insurance and collect payments, maintain accurate EMR records, support revenue cycle tasks, and float across clinic locations to ensure smooth patient flow and clinic operations.