Teams at Phoenix Ecommerce Technologies

Own post-underwriting risk management across live merchant portfolios. Monitor transaction activity, fraud, chargebacks, disputes, refunds, and processing trends; investigate unusual patterns; recommend reserves, holds, limits, monitoring, and remediation; and provide data-driven recommendations to Payments leadership. Improve risk alerts, workflows, dashboards, and automation while collaborating with underwriting, compliance, product, engineering, operations, and client success.

Lead the architecture and hands-on development of AI agents and autonomous storefront systems. Build agent tools, execution loops, evaluations, observability, MCP infrastructure, quality gates, and optimization workflows. Design APIs, data models, and service boundaries across TypeScript, Node.js, React, Postgres, MongoDB, and Redis. Drive AI-native engineering practices, testing, reliability, technical communication, and cross-functional technical leadership.

Own the architecture, product direction, and hands-on development of Phoenix’s payments infrastructure across processors, gateways, vaults, tokenization, wallets, routing, authorization, disputes, fraud, reconciliation, and reliability. Lead merchant and processor integrations, improve approval rates, manage payment-method portability, maintain PCI-compliant systems, and own incident response. The role combines principal engineering with payments product ownership, requiring direct customer engagement, roadmap decisions, technical design, coding, and accountability for business outcomes.