Teams at Phoenix Ecommerce Technologies

Lead product strategy and execution across storefronts, checkout, payments, merchant CRM, and an AI agent platform. Own roadmap prioritization, product quality, adoption, competitive performance, and measurable business outcomes. Manage and develop principal-level product managers, maintain direct relationships with top merchants, partner closely with engineering, and advise the CEO on strategic bets. The role requires hands-on product leadership, technical fluency, rapid execution, and accountability for conversion, reliability, retention, and revenue metrics.

Own the architecture, product direction, and hands-on development of Phoenix’s payments infrastructure across processors, gateways, vaults, tokenization, wallets, routing, authorization, disputes, fraud, reconciliation, and reliability. Lead merchant and processor integrations, improve approval rates, manage payment-method portability, maintain PCI-compliant systems, and own incident response. The role combines principal engineering with payments product ownership, requiring direct customer engagement, roadmap decisions, technical design, coding, and accountability for business outcomes.

Underwrite high-risk ecommerce merchants and ISVs for payment processing and acquiring approval. Evaluate financial statements, transaction flows, fraud, chargebacks, compliance, and operational stability; recommend reserves, limits, monitoring, and other risk controls. Prepare audit-ready assessments, manage merchant and banking partner relationships, support onboarding, and advise on payment performance and growth while balancing commercial objectives with responsible risk management.