Teams at PHMG

Manage onboarding and account relationships for B2B clients across the North American market. Translate client brand objectives into audio branding solutions while coordinating creative and technology teams. Responsibilities include project management, communication, risk mitigation, documentation, reporting, KPI ownership, revenue growth, and continuous improvement. The role requires managing multiple concurrent projects and delivering an exceptional client experience.

Provides administrative and technical support for bespoke audio branding services on client telephony systems. Responsibilities include uploading voicemail audio through Sound Pad, conducting client sound checks, configuring two-factor authentication, monitoring shared inboxes and sound-check tools, and managing support cases through CRM systems. The role requires strong communication, organization, telephone skills, and familiarity with service-level agreements and ticket management.

Manages the quality assurance team and internal audit function for client services. Reviews client engagement and account management, analyzes quality data and trends, monitors communications, verifies CRM updates, establishes performance targets, coaches employees, identifies process improvements, and assesses at-risk accounts to support retention and reduce revenue loss.