Teams at Phizenix

Own the international ecommerce technology strategy, roadmap, and execution for market expansion across Japan, Europe, and future regions. Lead Shopify Markets capabilities, localized storefronts, international payments, taxation, fulfillment, integrations, and compliance. Drive technical go-to-market launches, cross-functional alignment, vendor coordination, requirements, prioritization, testing, and optimization. Use data and KPIs to guide decisions and communicate strategy, risks, and progress to senior leadership.

Provides technical client support and platform implementation guidance while building custom integrations, web applications, AI solutions, and automation. Diagnoses complex L2/L3 issues using SQL, logs, and root cause analysis; manages incidents through resolution; develops documentation, training, workarounds, and permanent fixes. Partners with Product, Engineering, and Implementation teams to improve adoption, automate support processes, coordinate testing, and deliver measurable customer value.

Engages potential clients through email, phone, and social media while managing interactions in HubSpot and Salesforce. Maintains accurate client information, handles high-volume personalized communications, identifies client needs, and proposes solutions. The role supports process optimization, positive customer experiences, and cross-functional collaboration in an agile environment.