Phil, Inc Benefits Overview

Lead PHIL's partnerships and integrations strategy as a Principal Product Manager acting like a GM. Define business and technical requirements, evaluate third-party systems, set roadmaps, KPIs, and SLAs, drive cross-functional work with Engineering, Ops, Design, and Commercial, lead discovery and user research, mentor product team members, and deliver scalable platform capabilities for pharmacy, EHR, payer, and provider integrations.

Leads operational and technical quality excellence across patient support and pharmacy workflows. Owns AI-enabled monitoring, automated quality controls, process standardization, test automation, release validation, escalation frameworks, and executive reporting. Partners with Engineering, Product, Operations, and Client Success to reduce errors, expand quality coverage without proportional headcount growth, and lead a tenured quality team through operational transformation.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.