Teams at Pharmathen S.A.

Manages quality-related customer requests, queries, issues, and pending activities. Serves as the liaison between Pharmathen and key customers, participates in QA meetings, and develops and maintains Quality and Technical Agreements. Supports agreement interpretation, quality input for commercial and supply contracts, controlled-document authorship, internal agreement databases, cross-functional issue resolution, and KPI reporting.

Coordinates pharmaceutical customer complaint handling, investigations, documentation, stakeholder communication, sample management, supplier complaints, KPI and reconciliation reporting, audits, pharmacovigilance activities, and product recalls, including mock recall exercises. Contributes to controlled quality documentation and ensures complaint processes meet quality management requirements and deadlines.

Design, implement, and maintain enterprise security architecture and controls; monitor SIEM alerts and manage endpoint, network, and identity security. Perform vulnerability assessments, support audits and regulatory compliance (GxP, FDA, GDPR), tune DLP, assist network segmentation and cloud (Azure) security, and run BCP/DRP tests and security awareness training.