PGA TOUR Superstore Benefits Overview

Provides customer support for online orders, special product orders, vendor shipments, returns, deliveries, gift cards, promotions, and Studio appointments. Researches issues across multiple systems, coordinates with stores, vendors, e-commerce, and customer care teams, and delivers timely resolutions. The role also manages international and domestic e-commerce orders, processes FedEx intercepts and claims, communicates website issues, and supports post-sale order fulfillment.

Own CRM, email, SMS, and personalization programs to grow subscribers, acquire and retain customers, increase lifetime value, and recover lapsed revenue. Lead segmentation, lifecycle campaigns, testing, analytics, data quality, compliance, and cross-functional coordination with analytics, data science, business technology, and MarTech teams. The role may supervise CRM staff and requires onsite work in Roswell, Georgia, with up to 10% travel.

Manage online merchandising and site content across homepage, category pages, landing pages, navigation, and search. Analyze ecommerce metrics, customer data, competitive trends, and KPIs to recommend improvements that increase conversion and sales. Coordinate product assortments, inventory, content accuracy, SEO, A/B testing, UX experimentation, and seasonal storytelling with merchandising and creative teams.