Teams at Petstock

Provide empathetic, solution-focused customer service via phone, live chat and web; resolve complaints, manage loyalty and NPS, support orders and services (grooming, vet, puppy school), and relay feedback to improve outbound initiatives and business outcomes.

Partner with business leaders to drive engagement, performance, and capability. Lead complex employee relations and investigations, ensure compliance with Australian employment law and Modern Awards, coach and develop HR team members, deliver workforce insights and people initiatives, and lead projects that improve retention, engagement and organisational effectiveness.