Teams at PetScreening

Manage a portfolio of property management clients to drive product adoption, compliance, engagement, retention, and revenue. Serve as primary client contact, conduct strategic reviews, coordinate onboarding/training, monitor dashboards, execute compliance improvement plans, collaborate cross-functionally, conduct onsite visits, and report on portfolio health and metrics.

Handle high-volume inbound/outbound customer communications via ZenDesk, resolve issues quickly, meet individual and team KPIs, contribute process improvements, support cross-department projects, and work collaboratively in a hybrid office (3 days/week).

Outbound prospecting and lead qualification for single-family and multifamily housing customers. Generate qualified meetings, maintain HubSpot CRM records, conduct discovery calls, and route opportunities to Account Executives. Meet activity and pipeline targets, collaborate with Sales/Marketing/Customer Success, attend events, and participate in training.