Teams at Pesa

Review and onboard business customers by performing KYB/KYC checks, verifying corporate documentation, conducting sanctions/PEP/adverse media screening, assessing AML risk, escalating high-risk cases, maintaining records, and collaborating with Sales, Compliance, and Operations to streamline onboarding and improve processes.

Provide customer support via Intercom and other CRM channels, resolve product and service issues, assist onboarding, maintain accurate records, follow up for resolution, and collaborate with the Customer Success Lead to ensure high-quality service.

Design, implement and oversee local financial crime risk management framework. Maintain AML/CTF, sanctions, fraud, and anti-bribery policies. Conduct risk assessments, monitoring, investigations, regulatory filings, and remediation. Produce compliance MI and Board reporting, deliver training, advise business units, and support third-party onboarding and due diligence.