Teams at Pesa

Lead and manage the Customer Success team to deliver excellent support, handle escalations, monitor customer health and KPIs, translate feedback to Product and Engineering, drive automation and efficiency, and collaborate cross-functionally to improve the customer experience and regional success strategy.

Provide customer support via Intercom and other CRM channels, resolve product and service issues, assist onboarding, maintain accurate records, follow up for resolution, and collaborate with the Customer Success Lead to ensure high-quality service.

Lead design and delivery of scalable, fault-tolerant backend systems in Golang for core banking, payments, and multi-currency services. Build microservices, integrate KYC/AML/monitoring, define API standards, partner with SRE/DevOps for observability and uptime, mentor engineers, and evaluate ledger/banking solutions to ensure regulatory-grade reliability and data integrity.