Teams at Persona Identities

Build customer solutions using Persona APIs, integrations, and workflows; support technical discovery, demonstrations, proofs of concept, and customer launches. Troubleshoot integration issues, create reusable code and documentation, and relay customer insights to Product and Engineering. The role requires close collaboration with Sales, Solutions Engineering, Customer Success, and customer engineering teams, plus travel up to 25% for engagements.

Support customers in translating identity and fraud challenges into Persona solutions. Responsibilities include participating in implementations and business reviews, translating goals into product recommendations and deployment plans, coordinating requirements and testing, analyzing customer performance, and recommending workflow improvements. The role partners with account teams, Solutions Engineering, Product, Engineering, Design, and Fraud while developing technical, consulting, and customer leadership skills.

Lead research into identity verification and fraud prevention, including detecting manipulated documents, AI-generated images, and emerging attacks. Design rigorous experiments, evaluate model performance across populations, analyze noisy and limited-label data, calibrate confidence, and identify meaningful fraud signals. Partner with machine learning and engineering teams to productionize research prototypes and publish findings at leading conferences.