Jobs at Percepto

Lead Midland site operations and facility ownership, manage and develop technical field teams, enforce safety/OSHA standards, oversee equipment lifecycle and workshop execution, support deployments and escalations, and coordinate with HQ and cross-functional stakeholders.

Translate visual and sensor data into actionable insights and reports for industrial clients. Collaborate across teams, engage with customers and commercial teams to gather feedback, and ensure deliverables meet client timelines while maintaining broad platform knowledge.

Lead product-focused data initiatives: extract, analyze, and present data from cloud systems and sensors; build dashboards and automated reports; provide insights on customer behavior and product metrics; define data strategy and best practices across teams.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.