Teams at Wellvana

Provides courteous, timely support to patients, healthcare providers, practices, and other customers through phone, email, text, and other channels. The role answers questions, resolves or escalates concerns, documents interactions, manages customer-service cases, coordinates with internal healthcare teams, protects confidential information, follows HIPAA and privacy procedures, and identifies recurring issues for improvement.

Performs accurate data entry, record updates, verification, reconciliation, document processing, data cleanup, and electronic filing. Maintains confidential patient, provider, and business information while following HIPAA, privacy, security, and data-handling procedures. Supports healthcare operations by identifying discrepancies, maintaining databases, preparing reports, and collaborating with internal teams. The role requires strong attention to detail, organization, typing accuracy, computer proficiency, confidentiality, and the ability to complete repetitive assignments independently and on schedule.

Provides administrative and operational support through calendar and meeting coordination, document preparation, data entry, record maintenance, communications, inbox monitoring, reporting, onboarding, invoice and expense processing, and event organization. The role supports internal teams and healthcare partners while maintaining confidential information and HIPAA compliance. Work may be conducted remotely, in a hybrid environment, or in an office.