Jobs at Penn Interactive

Lead CRM and lifecycle marketing for iCasino and Sportsbook. Define promo, CRM and retention strategies, manage omni-channel communications (email, SMS, push, retail, paid), partner with martech and analytics to build dynamic segmentation, automation, and dashboards to drive retention, reactivation, cross-sell and lifetime value.

Lead design and delivery of platform capabilities for a federated GraphQL and event-driven architecture. Build and optimize gRPC endpoints, GraphQL APIs, and SQL/Postgres queries. Own observability (DataDog, Bugsnag), scalability, reliability, incident response, and integrations. Mentor engineers and drive cross-team technical efforts to reduce friction and accelerate product delivery.

Lead design and delivery of platform capabilities that power a Federated GraphQL API and event-driven systems. Build and optimize gRPC endpoints, GraphQL APIs, and SQL for scale; own observability (DataDog, Bugsnag), mentor engineers, drive integrations, improve performance and reliability, and support customer-facing product teams across the organization.

Design, administer, and optimize databases for cloud-native platforms. Support production incidents, evaluate and improve schemas and replication, drive DB architecture choices across AWS/GCP, implement IaC (Terraform) and GitOps, and build repeatable database designs for availability, reliability, and performance.

Lead CRM and lifecycle marketing for iCasino and Sportsbook, owning promo, CRM and retention strategy. Manage omni-channel communications (email, SMS, push, retail, paid), collaborate with martech/Optimove, define actionable segments, run targeted LTV and reactivation campaigns, and work with analytics to build dynamic segmentation and performance dashboards.

Design, administer, and optimize Postgres databases on cloud-native platforms. Triage and remediate production database incidents, manage replication/backups, evaluate schemas and queries for performance, and build repeatable DB architecture using IaC and GitOps for AWS/GCP Kubernetes environments.

Lead real-time incident management across online and physical operations, coordinate cross-functional response, drive diagnosis, recovery, RCA documentation, and continuous improvement of SRE, release, and incident processes.

Lead real-time incident management across online and physical systems, own P1-P4 incident classification, escalation, diagnosis, recovery and RCA. Improve SRE/release processes, drive cross-functional communication, maintain incident documentation, and promote continuous service and release improvements.

Manage and optimize digital and mobile advertising campaigns across platforms, analyze performance data, maintain reporting and flight schedules, implement/test ad products and integrations, coordinate with sales, and drive revenue and advertiser experience improvements.

Lead regional VIP/player development for online sportsbook and iCasino products. Oversee VIP managers, drive VIP acquisition/retention and revenue, set strategy and KPIs, coordinate with Risk/Responsible Gaming/Payments/AML, manage VIP events, implement processes and incentive programs, and use reporting and analysis to make business decisions.

Lead regional VIP/player development for online sportsbook and iCasino products: drive VIP acquisition, retention, P&L, market share and revenue; manage and develop VIP managers; enforce processes and compliance; provide KPI reporting and competitor intel; coordinate with Risk, AML, Payments, and Responsible Gaming; run events and top-of-funnel VIP sourcing.

Design, build, and scale GraphQL APIs, low-latency gRPC services, and SQL-backed wagering flows for online casino products. Own complex technical problems end-to-end, improve production performance and observability (DataDog), mentor engineers, and deliver integrations with game providers while operating services on Kubernetes and participating in on-call rotations.

Design, scale, and performance-tune GraphQL APIs, gRPC services, and SQL queries for iCasino features. Own complex technical problems, build end-to-end integrations with game providers, improve production scalability, set up DataDog monitoring, participate in on-call rotations, and mentor other engineers.

Monitor sportsbook pricing, liabilities, promos and anomalies in real time. Perform price comparisons, add bet notes, assist traders with grading, manual market creation, customer queries, exposure reporting, and player profiling. Tag suspicious activity and escalate bonus abuse while learning internal/external trading tools.

Support sportsbook trading and risk operations: monitor bets and liabilities, perform price comparisons, add bet notes, use trading tools, assist with grading/customer queries, detect anomalies and bonus abuse, and support exposure reporting and basic player risk segmentation.

Lead day-to-day social publishing for theScore and theScore Bet across Facebook, Instagram, X, TikTok and YouTube. Create, edit, program and surface engaging content informed by data and analytics. Coordinate promotions with marketing and sales, maintain brand safety, work flexible nights/weekends, and support channel growth and revenue goals.

Lead day-to-day social content operations for theScore and theScore Bet across major platforms. Create, edit and program posts, surface third-party content, use analytics to grow engagement and channels, execute promotions with marketing and sales, and work regular nights/weekends to cover sports.

Support planning and execution of PENN Interactive events and player experiences. Manage logistics, guest lists, ticketing, travel/accommodations, vendor coordination, merchandise inventory, budgets, reporting, and on-site event execution. Collaborate with internal teams and compliance, travel ~50%, and deliver elevated experiential marketing activations to drive retention and user acquisition.

Support the Events Manager in planning and executing PENN Interactive events and player experiences: manage logistics, guest lists, ticketing, F&B, travel, vendor coordination, merchandise inventory, on-site execution, reporting, and stakeholder collaboration. Role requires strong organization, multitasking, budget oversight, and frequent travel to deliver elevated player experiences and drive retention and acquisition.

Support planning and execution of PENN Interactive events and player experiences: logistics, guest lists, ticketing, F&B, vendor coordination, on-site setup and breakdown, merchandise inventory, reporting, and ROI analysis. Travel ~50% and collaborate with internal teams to drive engagement and retention.