Pencor Services
Pencor Services Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Provides a pension
Offers disability insurance
Offers charitable contribution matching
Offers accidental death & dismemberment insurance
Offers dental insurance
Offers health insurance
Offers Flexible Spending Account (FSA)
Offers healthcare on-site
Provides family medical leave
Offers performance bonuses
Provides a company car
Career Growth + Development
Job training & conferences
Provides tuition assistance
Work-Life Balance + Wellbeing
Provides paid holidays
Provides bereavement leave
Provides paid sick days
Offers gym membership
Company Culture
Offers a remote work program
Provides free snacks and drinks
Recently posted jobs
Digital Media • News + Entertainment
Supervises installers and repair technicians, coordinates training and work activities, controls inventory, and maintains HFC broadband and branch networks. Monitors, tests, and troubleshoots coaxial, fiber, modem, phone, and video systems; manages system maintenance, safety, compliance, and employee performance. Works with headend staff to resolve issues, communicates risks to management, maintains customer and employee relationships, and remains available outside normal hours when needed.
Digital Media • News + Entertainment
Performs quality control on customer orders and quality assurance monitoring of phone, chat, and email interactions. Evaluates agent performance against service and brand standards, provides coaching and feedback, researches escalated customer issues, tracks error and escalation trends, prepares monthly reports, supports new-hire onboarding, and identifies opportunities to improve customer experience and operational quality.
Digital Media • News + Entertainment
Monitors customer and agent interactions across phone, chat, email, social media, and corporate escalations to ensure brand and quality standards. Provides agent and leadership feedback, coaching, onboarding support, trend reporting, and recommendations for customer experience improvements. Researches and resolves escalated customer issues, prepares monthly reports, supports training initiatives, and assists the customer care team during emergencies.
