Teams at PEMCO

Leads PEMCO’s enterprise digital commerce strategy and owns the prospective customer journey from discovery through purchase and channel handoff. The role develops the digital quote and purchase roadmap, improves conversion and customer experience, manages commerce KPIs, and aligns Sales, Marketing, Product, IT, Underwriting, Compliance, Operations, and Analytics. Responsibilities include funnel analysis, personalization, testing, executive recommendations, investment prioritization, and ensuring regulatory, privacy, security, and policy-integrity requirements are met.

Designs, builds, maintains, and troubleshoots enterprise network infrastructure across data centers, WAN, wireless, firewalls, load balancers, VPN, and Azure cloud environments. Supports virtualization, backup, disaster recovery, and network security; leads infrastructure projects, root-cause resolution, automation, documentation, vendor coordination, and data center work. Serves as a Cisco and virtual networking subject matter expert while mentoring infrastructure team members.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.