Teams at Pelco Products Inc.

Designs and develops new products and improvements for traffic and utility applications. Creates concepts and layouts, performs engineering and manufacturability analyses, develops prototypes, verifies compliance with standards, and leads design reviews, DFM, VAVE, testing, and engineering changes. The role also manages project timelines, supports manufacturing and suppliers, contributes to cost optimization, provides team training, and participates in industry committees.

Conduct hands-on physical testing and validation for traffic and utility products. Develop test methods, fixtures, prototypes, and test plans; operate instrumentation and data acquisition systems; analyze results; document findings; investigate failures; and correlate physical testing with engineering calculations, FEA, and simulations. Collaborate with design, manufacturing, quality, sales, external laboratories, and third parties to support product development, compliance, validation, and continuous improvement.

Manages the customer success and service function, including team leadership, employee training, performance metrics, process improvement, customer onboarding, satisfaction monitoring, issue resolution, and customer engagement. Partners with sales and internal departments to identify customer needs, support orders and reporting, develop business plans, and align customer requirements with company strategy. Oversees complex customer concerns and opportunities to strengthen loyalty and expand business relationships.