Teams at Pegasus Logistics Group

Answer customer inquiries via phone, email, or chat; resolve non-technical issues; analyze service needs and coordinate with other teams; document interactions in a CRM; maintain knowledge of account SOPs, KPIs, and company quality management requirements.

Drive end-to-end warehouse order planning and prioritization in a multi-client 3PL environment. Maintain system-driven scheduling logic, allocate orders, manage wave planning, monitor order flow, and communicate with customers. Partner cross-functionally to meet SLAs, analyze performance, support peak/seasonal planning, and resolve system/process issues to maximize order fill rate.

The Account Manager II responds to customer inquiries, resolves problems, coordinates service needs, and maintains understanding of offered services.