Teams at Payscale

Leads a team of Renewal Managers responsible for customer retention, renewal revenue, forecasting, negotiations, and churn-risk management. Coaches team members, oversees complex escalations, ensures accurate Salesforce records and renewal documentation, and partners with Customer Success, Account Management, Finance, Legal, Deal Desk, and Operations. The role also improves renewal workflows, playbooks, reporting, and contract-term strategies while maintaining commercial discipline and customer relationships.

Designs and scales revenue enablement, onboarding, training, and change-management programs that improve sales productivity, product adoption, and customer retention. Conducts needs assessments, creates enablement roadmaps and content, facilitates workshops, measures business impact through analytics, and manages enablement technologies. Partners cross-functionally with Sales, Product, Marketing, Customer Success, HR, and leadership to drive adoption, align priorities, and connect programs to revenue outcomes.

The Account Manager I role focuses on revenue expansion in existing accounts, driving growth through upselling and cross-selling, while engaging with customers and collaborating across teams to maximize customer value.