Teams at PayJoy

Lead day-to-day operations for Customer and Clerk support teams in Mexico. Monitor and improve support KPIs, optimize resources and tools, align fraud prevention with Risk, manage BPO relationships, and co-design global performance metrics, QA, training, and incentives to standardize and scale support across countries.

The Principal Product Manager for Identity will lead the strategy and execution of customer verification and onboarding, working cross-functionally to create secure identity solutions that balance risk and user experience.

The Business Analytics Manager at PayJoy develops performance reports through data analysis, collaborates with stakeholders, and translates data into actionable insights to guide business decisions.