Teams at Paul Miller Auto Group

Manages the dealership front desk, answers and transfers calls, welcomes and directs customers, records customer information, updates tracking systems, prepares reports, performs clerical tasks, and supports sales and service departments.

Communicate with prospective automotive clients by phone, text, email, and digital channels; identify needs and purchase timelines; schedule showroom appointments; conduct outbound outreach; manage opportunities and follow-up in CRM systems; maintain accurate customer records; collaborate with sales teams; support campaigns and events; and pursue individual and team performance goals.

Sell financing and F&I products, build relationships with finance sources, submit and verify paperwork for approvals, manage rate quotes and department profitability, ensure compliance with regulations, meet monthly objectives, and maximize customer satisfaction and loyalty.