Teams at PatientNow

Own the VoIP product strategy and roadmap, prioritizing customer needs, market requirements, technical considerations, and competitive differentiation. Lead cross-functional alignment across Sales, Onboarding, Support, Engineering, and leadership. Define requirements, user stories, workflows, and execution plans while driving initiatives from discovery through launch. Identify product gaps, improve reliability and usability, monitor customer feedback and market trends, and establish processes that create predictable customer and internal experiences.

Lead SaaS customer onboarding from kickoff through go-live, including account configuration, integrations, workflow discovery, training, troubleshooting, performance monitoring, and handoff to Customer Success or Support. Manage multiple onboarding timelines, collaborate with product and engineering teams, interpret AI performance data, support documentation improvements, and refine implementation processes to improve scalability and customer satisfaction.

Sell SaaS-based payments solutions to existing and prospective aesthetic practices and salons. Generate leads, expand current accounts, conduct discovery, analyze merchant statements and fee structures, demonstrate savings, and communicate platform value. Manage sales activity in Salesforce, meet quotas and KPIs, and collaborate with sales, support, onboarding, product, marketing, and customer success teams to support implementation and customer satisfaction.