PatientNow Benefits Overview

Provides software application and technical support to customers through phone, email, and ticketing systems. Diagnoses software and hardware integration issues, guides users through solutions, documents cases, escalates complex problems, conducts follow-ups, and recommends best practices. The role supports EMR, practice management, and CRM platforms while contributing to customer satisfaction, retention, and continuous product knowledge.

Build and maintain full-stack messaging and communication workflow features for the Recura product, including inboxes, message threading, conversation states, automations, and event-driven experiences. Integrate backend services with frontend interfaces, collaborate with infrastructure and product engineers, ensure reliability, and participate in on-call incident response. The role requires product ownership, startup experience, and comfort working across frontend and backend codebases.