Teams at PatientIQ

Leads and mentors a team of 4–6 engineers while contributing code and providing technical direction. Owns agile rituals, production feature delivery, technical architecture, performance, scalability, reliability, observability, and technical debt reduction. Partners with product and design teams, supports enterprise customers, and drives adoption of AI throughout software development. The role focuses on healthcare software, patient data collection, regulatory compliance, benchmarking, and integrations using HL7 and FHIR.

Lead revenue-generating Customer Success organization to drive net revenue retention and expansion ARR. Own expansion quota, build CS-as-revenue playbooks and incentives, manage strategic accounts, lead three teams (Enterprise CS, Specialty CS, Outcomes Research & Registries), partner with sales, and oversee headcount and capacity planning to grow NRR to 120%+.

Lead and govern PatientIQ's portfolio of strategic initiatives, build the Strategic Program Office, drive cross-functional execution, establish KPI frameworks and AI-enabled workflows, produce executive analyses, and maintain accountability across teams to deliver measurable commercial and operational outcomes.