Teams at Parks Hospitality Group

Leads Guest Services and Breakfast operations at a hotel, overseeing staffing, schedules, service quality, guest satisfaction, complaint resolution, reputation management, safety and brand compliance. Conducts inspections of rooms, public spaces, and facilities while coaching and developing front office and food service teams. Serves as the primary contact for guests and employees when the General Manager is absent.

Maintains hotel guest rooms, public areas, hallways, stairways, and entryways through cleaning, vacuuming, mopping, dusting, waste removal, and supply replenishment. Strips rooms, stocks carts, delivers linens and amenities, assists housekeeping staff, handles special cleaning and light maintenance tasks, and reports property issues through hotel operations software. Requires safety compliance, physical stamina, attention to detail, guest interaction, and flexible availability.

Oversee daily Guest Services, breakfast, and shuttle operations while ensuring efficient service and guest satisfaction. Lead complaint resolution and reputation management, monitor staffing and departmental performance, maintain safety, health, and brand compliance, inspect hotel areas, support team members and guests, work desk shifts, and serve as Manager on Duty during evenings and weekends.