Teams at Parkade

The Senior Manager of Human Resources & Talent will oversee HR policies, performance management, talent acquisition, employee relations, and compliance, ensuring a cohesive culture as the team grows from 40 to 100 employees.

As an Account Executive, you will prospect and sell directly to Property Managers, presenting Parkade's solutions and closing deals to support company growth.

Lead a 12+ person remote support team as a player-coach: manage hiring, scheduling, KPIs (CSAT, response/resolution times, SLA), workflows, escalations, and QA. Drive tooling and AI-powered automation to reduce ticket volume and auto-resolve rates, partner with Product/Engineering on bugs and product fixes, and handle tickets as needed. Requires payments experience and expertise with Front/Zendesk/Intercom and automation tools.