Teams at Park National Bank

Provides customer support through telephone, live chat, and email for electronic banking products, accounts, loans, payments, cards, and related services. Researches and resolves inquiries, maintains account records, corrects documentation discrepancies, explains bank policies, cross-sells services, and follows compliance, risk management, and performance standards. The full-time hybrid role requires shift availability Monday through Saturday, onsite training, and reliable high-speed internet for remote work.

Provides remote customer support for business banking and Treasury Management products through secure messaging, email, and phone. Researches and resolves customer inquiries, supports online banking and QuickBooks integrations, identifies referral opportunities, meets service metrics, communicates process improvements, and follows banking compliance and risk-management procedures.

Provides administrative support for wealth management operations by preparing reports and presentations, managing correspondence, directing visitors, scheduling meetings, following compliance procedures, and delivering professional service. Requires strong organization, communication, multitasking, customer service, and basic computer skills. A high school diploma and 0–2 years of specialization experience are required.