Teams at ParentSquare, Inc

Own end-to-end product design for a major education platform area, from discovery and problem framing through implementation. Translate complex workflows into accessible, multilingual web and mobile experiences; conduct usability research; contribute to design systems; prototype with AI tools; design understandable AI features; collaborate with product, engineering, research, customer success, and support; present design decisions; and mentor other designers.

Leads the Customer Success practice for Attendance Plus, managing strategic K-12 accounts while hiring and coaching a CSM team. Builds customer success processes, playbooks, engagement models, and success plans from the ground up. Owns adoption, attendance outcomes, renewals, retention, expansion, and at-risk account intervention. Partners with Sales, Product, Education, and Support, represents customer needs internally, and establishes reporting and HubSpot processes.

Lead strategic finance initiatives, corporate development, M&A evaluation, pricing strategy, business cases, and cross-functional financial analysis. Partner with executives and teams across Product, Sales, Marketing, Customer Success, and Operations to evaluate growth opportunities, ROI, unit economics, and build-versus-buy decisions. Develop KPI reporting frameworks, AI-enabled analysis, automated workflows, and executive recommendations.