Teams at ParentPay Group

Manage and administer core monitoring platforms, create automation and end-user monitoring solutions, handle 3rd line support and on-call rotations, maintain ServiceNow knowledge articles, oversee capacity/performance and SQL backup management, and support Azure/Active Directory environments to improve fault detection and recovery.

Support the Commercial Operations team by maintaining accurate contract and customer data, processing renewals and invoices, cleansing and reporting data across Dynamics365/HubSpot/Binary Stream, handling contract queries, and developing standardized comm ops processes to ensure timely, accurate commercial operations.

Coordinate scheduling and resources for Implementation and Professional Services, collaborate across teams to resolve customer queries, monitor and report campaign progress, support weekly reviews, track revenue data for reporting and forecasting, maintain process documentation and business system records, and provide administrative and data-entry support.