Teams at Parallels

Generate sales pipeline through outbound calling, email, LinkedIn outreach, and targeted campaigns. Research prospects, qualify opportunities, conduct discovery conversations, secure meetings for Account Executives, and maintain accurate Salesforce data. Collaborate with Account Executives, Marketing, and Channel Partners on pipeline generation, events, webinars, and campaigns while meeting activity and pipeline targets.

Leads technical onboarding and implementation of Parallels RAS, including architecture, deployment, configuration, upgrades, patching, documentation, and validation. Owns complex customer incidents, escalations, SLAs, root-cause analyses, health checks, performance optimization, and technical readiness. Advises customers and partners on secure, scalable environments, collaborates with Customer Success, Sales, Engineering, and Product, and delivers technical training and guidance.

Oversees the global contractor and vendor lifecycle, including sourcing, onboarding, engagement structure, renewals, offboarding, SOWs, MSAs, purchase orders, budgets, and compliance. Partners with Finance, HR, Legal, IT, Information Security, hiring managers, and agencies to maintain accurate records, manage spend, coordinate payments, and improve contractor-management processes.