Teams at Parallel Web Systems

Own strategic customer outcomes from pre-go-live success metrics through deployment, ROI realization, expansion, renewals, and references. Partner with engineering on infrastructure and AI deployments, develop reference architectures, monitor account health and usage, identify expansion and renewal risks, and route customer feedback into product priorities. The role builds Parallel’s post-sale customer success function for strategic accounts.

Advise Sales and go-to-market teams on complex enterprise SaaS negotiations, build scalable contracting systems, and develop templates, playbooks, and processes. Guide privacy and data protection in customer relationships while helping establish the legal function at a rapidly growing AI company.

Own the contracts management system end-to-end, administering Ironclad workflows, approvals, signatures, repository reporting, and troubleshooting. Negotiate routine NDAs and order forms within established playbooks, escalating exceptions to counsel with recommendations. Apply AI tooling to contract review and playbook checks, improve legal operations processes, and collaborate across legal, sales, and procurement.