Teams at Parallel ENT & Allergy

Supervises clinic operations and clerical and clinical staff, resolves team and patient concerns, coordinates staffing, leads meetings, supports front- and back-office coverage, manages HRIS tasks, and ensures effective onboarding and training for new hires.

Processes medical claims, identifies and resolves denials and rejections, submits appeals and corrected claims, bills secondary and tertiary insurers, reconciles payer reports, posts payments and adjustments, mails patient statements, and processes refunds. The role also handles payer and patient inquiries, documents account activity, researches denial root causes, and supports accurate, timely reimbursement while providing professional customer service.

Greets patients, records demographic information, collects copayments and outstanding balances, and schedules follow-up appointments. The role requires a high school diploma or GED, strong communication and computer skills, attention to detail, multitasking ability, and a friendly demeanor. One year of patient-facing customer service experience is preferred but not required. The position offers a Monday-through-Friday schedule with no weekends, benefits, and paid time off.