Jobs at papernest

Lead papernest's Operations Business Unit across France, Spain, and Italy with full P&L accountability. Drive operational excellence, multi-country site and BPO management, customer experience, sales enablement, and data operations. Build and grow a multi-country leadership team, align cross-functional initiatives, and execute strategic projects to scale operations profitably.

Lead and develop the Customer Experience team to deliver premium service. Implement CX roadmap, analyse feedback and quality data, resolve escalations, monitor KPIs, optimise workflows and technology, coach team leaders, manage scheduling, recruitment, payplans, and drive cultural and recognition programs while reporting to senior management.

Lead HR strategy and operations for France (~250 employees), manage a 4–5 person HR team, own payroll, HRIS (Workday), compliance, employee relations (CSE), training, recruitment partnership, and drive HR AI transformation using Claude and Cowork.