Teams at Paper Alternative Solutions, Inc.

Creates, edits, organizes, and maintains business, operational, procedural, and training documentation. Partners with subject matter experts to verify content, manages document control and review workflows, supports compliance and audits, maintains templates and standards, and improves document accessibility and accuracy. The role also assists with training staff on documentation practices and manages multiple assignments while meeting deadlines.

Conduct daily quality control checks, random sampling, audits, and call center process reviews to ensure compliance with state requirements and SLAs. Participate in QA calibration, provide analytical feedback on trends and improvement areas, assist with team chats, and support call handling during peak periods. The role is primarily in-office, with potential work-from-home eligibility based on performance.