Teams at Papa

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Provide part-time, remote telemedicine care for older adults: conduct virtual assessments, identify health-related social needs, create care plans for Community Care Advocates, perform asynchronous chart reviews, and help shape clinical workflows and care delivery.

Support pilots and nonstandard referral workflows by executing manual processes, reconciling data, documenting evolving procedures, identifying risks, and partnering cross-functionally to inform automation and SOP development.