Teams at Papa John's

Leads a customer relations team supporting restaurant and quality control center order management. Oversees order accuracy, issue resolution, customer service, performance metrics, store openings and closings, operational changes, specialized orders, reporting, process improvements, and cross-functional initiatives. Coaches representatives, manages escalations, improves systems and workflows, and aligns departmental strategies with customer experience and business objectives.

Supports the General Manager by leading shifts, enforcing product and customer service standards, training and developing team members, managing sales and profitability, controlling labor and food costs, handling cash and inventory, maintaining equipment and cleanliness, and ensuring compliance with company policies, safety standards, and applicable laws. The role develops the skills needed to become a General Manager.

Analyze and document business processes and requirements; lead process redesign; support system design, testing, implementation, training, and documentation. Identify and resolve production issues, coordinate cross-functional projects, maintain enterprise systems, develop improvement strategies, liaise with departments and vendors, and train users on system access and report writing.