Teams at Pantheon Platform

Lead a large engineering team building and modernizing scalable infrastructure services for customer Drupal, WordPress, and Next.js sites. Responsibilities include mentoring engineers, managing multiple projects, shaping technical strategy, guiding architecture and code reviews, coordinating cross-functional delivery, and reducing operational toil. The role requires deep expertise in distributed systems, cloud architectures, Kubernetes, Linux fleets, infrastructure as code, and modern programming languages, along with extensive software development and people management experience.

Provide senior-level technical support across macOS, Windows, SaaS applications, identity and access, endpoint management, office technology, and conference-room systems. Own complex issues through resolution, support onboarding and offboarding, administer Jamf and Intune, troubleshoot Okta and authentication issues, improve ITSM workflows, maintain documentation and asset records, contribute to IT projects, and use automation and AI-assisted ticket triage to improve service quality.

Drive net-new business and revenue growth by prospecting, managing territories, leading technical discovery conversations, and closing enterprise SaaS/PaaS deals. Own the full sales cycle, quota, forecasting, and pipeline management while engaging technical and executive stakeholders. Collaborate with sales development, sales engineering, professional services, and customer success teams to deliver an effective buyer journey.